Sure! Here’s a professional and customer-friendly Refund Policy tailored for Lushea Hair, a business likely dealing with hair products or services:
Lushea Hair Refund Policy
At Lushea Hair, customer satisfaction is our top priority. We take pride in providing premium hair products and services. If you are not completely satisfied with your purchase, we’re here to help.
1. Eligibility for Refunds
To be eligible for a refund, the item must:
- Be unused, unwashed, and in its original condition and packaging.
- Be returned within 7 days of delivery.
- Have proof of purchase (order number or receipt).
Due to the hygienic nature of our products, we do not accept returns or issue refunds for:
- Used or altered hair products.
- Custom orders or wigs that have been customized or installed.
- Sale or clearance items (unless defective).
2. Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of receiving your order. Email us at [your support email] with:
- A clear photo of the item.
- A brief description of the issue.
- Your order number.
We will review your claim and offer a replacement or refund where applicable.
3. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
- A refund will be processed to your original method of payment within 5–10 business days.
- Shipping costs are non-refundable unless the error was on our part.
4. Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error by Lushea Hair. We recommend using a trackable shipping method.
5. Exchanges
We currently do not offer direct exchanges. If you need a different item, please return the original for a refund and place a new order.
Contact Us
For any questions or concerns about your order or this refund policy, please contact us at:
📧 support@lusheahair.com
📞 +2348105685030